Privacy Policy

Welcome

At All the Real Estate®, we hold privacy in high regard, recognising its importance to our users. This policy outlines the manner in which we collect, utilise, share, and manage your personal information. Additionally, it elucidates our practices concerning the storage and security of your information. Furthermore, it provides guidance on how you can review and control the personal information we retain or may collect about you.

By accessing our websites, entering into agreements with us through them, or subscribing to our services, you implicitly agree to the terms set forth in this policy. We regularly update this policy to ensure its relevance and encourage you to periodically review it for any changes. Continued use of our websites and applications constitutes acceptance of any revised privacy policy.

Please visit All the Real Estate® Privacy Centre for a concise summary of our policies and instructions on managing the personal information associated with your All the Real Estate® account.

Who We Are

In this policy, the terms "we," "us" and "our" refer to All the Real Estate® and our related businesses.

In the Credit Reporting Policy, “All the Real Estate®” or “we,” “our,” and “us” refer exclusively to All the Real Estate®. When referencing the data practices of a specific business, "we," "our," or "us" refer to the operating entity of that business.

How We Respect Information Privacy

We comprehend the significance of safeguarding your personal information and adhere to the Privacy Act, including the Australian Privacy Principles (“APPs”), whenever we collect and handle personal information.

Information We Collect, How We Use It, and How We Disclose It

The activities you engage in on our websites may necessitate the collection of your personal information. For instance, if you opt to receive emails from us, we will require your email address. Hence, in most instances, you will be aware of the information we are collecting and when, as you are providing it voluntarily.

Additionally, we may gather non-personal information, such as a record of the pages you visit on our websites, to enhance your user experience. We utilise technologies like cookies or web beacons to collect this information. By using our sites, you agree to provide only your personal information or personal information that someone else has authorised you to share with us.

We pledge to utilise or share your information solely for the purpose for which you provided it to us or for closely related purposes. You maintain control over the information we collect about you.

If you browse our sites or create an account with us, some common scenarios where we collect your personal information include:

• Registering to use our websites through an account.
• Logging in to our websites using social networking site accounts.
• Subscribing to receive alerts or emails, filling in forms, creating applications, completing surveys, or participating in promotions and competitions.
• Contacting us or our service providers for any reason.
• Posting on or adding material to our websites.
• Utilising our services and any credit provided by us in connection with those services.

The information we collect may include your name, address, phone number, email address, gender, occupation, personal interests, behavioural information, and any other information you share with us.

If you access our services through a social network or log in using your social network credentials, we will collect information from that social site, such as your username, site ID, profile photo, and email address.

We may also employ tracking technologies like cookies, web beacons, and measurement software to collect non-personal information about your activities on our websites, including IP addresses. Our service providers and third parties like analytics, advertising, or ad-serving partners may employ similar methods.

We may collect your personal information through our other businesses, service providers, and third parties to enhance our services and products.

How We Use It

In summary, we utilise the personal information we collect about you to:

• Provide the products and services you request.
• Respond to your inquiries.
• Create and maintain your account.
• Ensure compliance with our website terms of use.
• Offer products and services that may interest you.

Specifically, We Use The Personal Information We've Collected To

• Enhance your security when visiting our websites.
• Present website content effectively for you and your devices.
• Provide a better or more relevant service or product.
• Customise the services, experience, advertising, and content you encounter on our and our partners' websites.
• Combine information collected from various sources to offer a personalised experience.
• Respond to you or provide the services, products, information, and assistance you request.
• Conduct research and solicit feedback on our products, services, or websites.
• Verify your identity and manage your credentials.
• Enable you to use interactive features of our service.
• Improve the quality and functionality of our products and services.
• Assist in fulfilling contractual obligations.
• Notify you of changes to our products and services.

Without your personal information, we may not be able to provide certain services.

We use information collected through cookies and web beacons to report statistics, analyse trends, deliver services, diagnose problems, target and improve product and service quality, and provide more relevant services and advertising.

Who We Share It With

We may use your personal information to inform you about offers, promotions, products, or services that may interest you. You can opt out of such communications at any time.

We may share your information with related businesses, service providers, and third parties to provide products or services on our behalf or assist in providing the products or services you requested.

We may also share your personal information in the following scenarios:

• When you submit an inquiry to a real estate agent, property developer, or anyone with a listing or advertisement on our websites.
• When you request products or services from us or our service providers.
• In conjunction with the sale or transfer of one of our businesses.
• In special cases where we need to identify, contact, or take legal action against someone engaged in wrongful activities.
• When permitted or required by law.

We are not responsible for the actions of other organisations to which you may submit personal information through our sites.

How We Secure It

We are dedicated to keeping your information secure and have teams focused on securing your information and our systems. We maintain internal controls to ensure we collect only the necessary amount of personal information for any given purpose.

Our employees and third-party service providers are obligated to respect the confidentiality of your information. We delete or de-identify personal information when it is no longer needed.

We employ a rigorous process to assess the IT security of any suppliers who may hold or process your personal information on our behalf.

While we constantly review and update our security measures, no data transmission over the internet can be guaranteed to be completely secure.

For further details on storing and securing your data, please refer to the relevant section below.

If You Use Our Rental Services, Including Rental Property Applications

Information We Collect

For rental services and products, we may collect personal information to confirm your identity, which may include details from your passport, driver's license, Health Care Card, or concession card. Additionally, we collect any information provided in a rental application form, such as your name, contact details, address history, references, salary information, employment details, date of birth, and emergency contact information.

How We Use It

The information collected is used solely to assist you in securing a rental property. For instance, we may pass your rental application to the property manager for a specific property or recommend other similar properties you may be interested in. Your rental application information is not used for any other purposes without your consent.

If you use our Tenant Check product, your personal information may be shared with our service providers to generate a Tenant Check report, which is attached to any rental applications you submit for property managers' review.

Who We Share It With

If you opt in to our utility connection service or submit an online rental application, we may share your information with third parties, including real estate agents, to assess your rental application. If successful, and with your consent, we may also share your details with utility connection service providers to facilitate your move-in process. These third parties may contact you directly regarding their offers, promotions, goods, or services.

How We Secure It

We delete the identification documents provided as part of a rental application after 60 days. If you have not edited, viewed, or used your Renter Profile to submit an application in 18 months, we will delete all your information except your name and email address.

This means we will delete your cover letter, Other Occupant details, pet details, income information, employment details and references, address history details and references, and emergency contact details.

If You Apply for a Home Loan or Contact a Mortgage Broker Through Our Sites

Information We Collect

For these services, we may collect additional information directly from you, such as your date of birth, bank account details, occupation, age, number of dependents and cohabitants, length of time residing at your current address, proof of earnings and expenses, and potentially sensitive information such as health details (with your consent). We may also collect credit information from credit reporting bodies to assess your eligibility for a loan, including outstanding loans, repayment history, and defaults.

How We Use It

We use this information to verify your identity, provide credit assistance, offer information, guidance, and advice about loan products, assess your eligibility for a loan or related services, help you prepare loan applications, administer payments related to your loan or lease, and prevent or investigate fraud or crime.

Who We Share It With

We may share your personal information with prospective funders, intermediaries, third parties managing or administering your finance, IT systems providers, representatives acting on your behalf, and others with your consent or as required by law.

How We Secure It

We're committed to keeping your information safe. So, we have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal info we need for any given purpose.

Our employees are all obliged to respect the confidentiality of your info. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal info when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal info on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

See "Storing and securing your data" below for more details.

If You’re a Real Estate Agent or Developer Who Advertises on Our Sites

Information We Collect

Here are common scenarios where we might collect your personal information:

• Registration: When you register to use our websites or specific parts of them through an account.
• Social Login: If you log in to our websites using your social networking site account.
• Subscriptions and Forms: When you subscribe to receive alerts or emails, fill in forms, complete surveys, or participate in promotions and competitions.
• Contact: When you contact us or our service providers for any reason, such as reporting a problem or seeking further services.
• Content Contribution: When you post on or add material to our websites.
• Service Usage: When you use our services and any associated credit we provide.

How We Use It

• Enhance Security: Improve your security when visiting our websites.
• Optimise Experience: Present website content effectively for you and your devices.
• Service Provision: Provide products and services you request and respond to your inquiries.
• Account Management: Create and maintain your accounts with us.
• Compliance: Ensure adherence to our contractual terms and conditions.
• Personalisation: Offer products and services that may interest you and provide a more relevant experience.
• Customisation: Customise services, experience, advertising, and content on our and our partners' websites.
• Research and Feedback: Contact you for research purposes and to ask for feedback on our products, services, or websites.
• Identity Verification: Verify your identity and remind you of your credentials.
• Interaction: Allow you to use interactive features of our service.
• Quality Improvement: Improve the quality and functionality of our products and services.
• Legal Compliance: Help meet our obligations.

Who We Share It With

If you apply to us for credit, we may share your information with:

• Credit Reporting Bodies: To obtain credit reporting information about you and for other permitted purposes.
• Other Credit Providers: Including existing or previous suppliers of goods or services, your bank, and certain other businesses for assessing your application.

How We Secure It

We take security seriously and have measures in place to protect your information:

• Dedicated Teams: We have dedicated teams focused on securing your information and systems.
• Internal Controls: Internal controls ensure we only collect the necessary personal information for each purpose.
• Confidentiality Obligations: Our employees and third-party service providers are obliged to respect the confidentiality of your information.
• Data Management: We delete or de-identify personal information when no longer needed.
• Supplier Assessment: We assess the IT security of any suppliers who may hold or process your personal information.
• Continuous Review: We constantly review and update our security measures in line with current technologies.

Credit Reporting Policy

How We Collect and Hold Credit and Credit Eligibility Information About You

Credit information primarily relates to your credit-related dealings with us, including a range of information held by credit reporting bodies (CRBs) such as credit scores and liability information.

Credit eligibility information includes data obtained from CRBs about your dealings with other credit providers, such as financial institutions and other businesses offering credit.

We may collect this information directly from you, from other credit providers with your consent, or from other third parties where permitted by law.

The types of information we collect may include identification information, consumer credit liability information, details about information requests made to CRBs, default information, repayment information, infringement information, new arrangement information, court proceedings information, personal insolvency information, and publicly available information about creditworthiness activities.

We may also derive creditworthiness information, such as a credit risk score, from data obtained from CRBs.

How We Use and Share Your Credit and Credit Eligibility Information

We may share your credit information with CRBs, which may include it in credit reports to assist other credit providers in assessing your creditworthiness. Additionally, we may use and share your credit information for other purposes permitted by the Privacy Act.

The use and disclosure of credit eligibility information are regulated by provisions of Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2014. We only use or share this information for permitted purposes, such as processing your credit application, managing commercial credit, or complying with legal requirements.

In some cases, the recipients of your credit or credit eligibility information may be located outside Australia. Refer to the "Storing and Securing Your Data" section below for more details.

Accessing and Correcting Your Credit and Credit Eligibility Information

Refer to the "Accessing and Correcting Your Personal Information" section below for details.

Complaints Regarding Our Compliance With Credit Reporting Requirements

If you have any complaints regarding our compliance with Part IIIA of the Privacy Act or the Credit Reporting Privacy Code, you can contact our Privacy Officer.

Upon receiving your complaint, we will acknowledge it within seven days and explain how we will address it. We aim to investigate and resolve complaints within 30 days, but if additional time is required, we will notify you accordingly.

If you are not satisfied with our handling of your complaint, you can escalate it to the Australian Financial Complaints Authority (AFCA) for further resolution.

Changes to This Policy

We periodically update this policy, and if any changes may cause you material detriment, we will provide you with 30 days' prior notice. For other changes that won't cause material detriment, we will give you at least 30 days' written notice.

You can terminate your agreement with us during the notice period if you disagree with the changes.

For updates and changes, refer to the Agent Admin or the Media Centre.

If You Apply for a Job at All the Real Estate®

Information We Collect

If you apply for a job with us, whether directly or through a social networking site like LinkedIn, or via your referees, we may collect your personal information. This may include details about your employment and academic history.

How We Use It

We use this personal information to consider you for the position you've applied for or any other positions that are, or become, available within our organisation. Additionally, we may use this information to respond to any future applications you make to work with us and to contact your referees to obtain the information you've agreed to provide us to consider you for a role with us.

If You're a Shareholder of All the Real Estate®

Information We Collect

All the Real Estate® may collect personal information about you if you are a shareholder of our company. This information may be obtained from third parties, including our share or share plan registrar. Additionally, if you subscribe to receive email alerts, ASX announcements, media releases, or other news about All the Real Estate® through our website, we may collect personal information from you.

How We Use It

We may use your personal information to communicate with you and comply with our legal obligations to our shareholders. This may involve allowing our service providers to manage our share register and group employee share plan.

Storing and Securing Your Data

How We Store Your Data

We store the personal information we collect from you on our servers and in data centres located in Australia, the United States of America, Europe, and Asia. These data centres provide secure storage, backup, and data retrieval services. We have robust policies and procedures in place to secure the storage and processing of data.

How We Secure Your Data

We are committed to keeping your information safe. We have dedicated teams focused on securing your information and our systems. Our employees and any third parties who provide services related to our information systems are obliged to respect the confidentiality of your information. We also ensure that personal information is deleted or de-identified when it is no longer needed. Additionally, we use a thorough process to assess the IT security of any suppliers who may hold or process your personal information on our behalf. However, no data transmission over the internet can be guaranteed to be totally secure.

Data Security for Users from the European Economic Area

If you access our websites from the European Economic Area, you may have more rights regarding how your Personal Data is handled under the General Data Protection Regulation (GDPR). We monitor your activity on our websites using automated processes to provide you with more tailored services, such as showing you more relevant properties. You have additional rights under the GDPR, including the right to access, correct, restrict processing, object to processing, and delete your Personal Data.

How Long We Keep Your Data

We only collect personal information for real, current purposes, and we only keep your personal information for as long as we need it. After that, we seek to destroy or permanently de-identify it. The duration for which we keep your information depends on its sensitivity.

Controlling Your Personal Information

Controlling the Personal Information You Share

You have control over the personal information you share with us. If you don't want to share certain personal information, you have the option not to do so. However, if certain information is necessary to access a service or product, not providing it may limit your ability to use that service.

Controlling Cookies and Other Tools

Our Cookie Policy explains how we use cookies and similar technologies and provides information on how to manage your preferences around these tools.

Opting Out of Personalised Ads

You can opt out of personalised advertising by logging in to opt out across all your devices.

Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and request corrections if necessary. You can make a request to access or correct your personal information by contacting us.

Making a Complaint

If you have any complaints, concerns, or questions about your privacy, please contact our Privacy Officer. We have a fair and responsible system for handling complaints, and we will work to respond to you promptly.

You can get more information about protecting your privacy:

Continued Commitment to Privacy

At All the Real Estate®, we remain committed to safeguarding your privacy and ensuring the secure handling of your personal information. We continuously review and update our privacy practices to align with current technologies and legal requirements, striving to maintain the highest standards of data protection.

Please feel free to contact us if you have any questions or concerns regarding our privacy policy or the handling of your personal information.